Your information. Your trust. Our responsibility.

1. Introduction

This Privacy Policy describes how FinTax Consultants ("we", "our" or "us") may collect, use, store and disclose information when you visit our website, contact us, or submit an enquiry about our accounting, bookkeeping, GST filing, taxation or related consultancy services.

By using our website, you acknowledge that you have had the opportunity to read this policy. Where applicable law requires consent for a particular activity, we will seek that consent separately. If you do not agree with this policy, please discontinue use of the relevant website features.

2. Information We Collect

The information we collect depends on how you interact with our website and which services you request. It may include:

Information you provide

• Name and contact details, such as email address and phone number.
• Business name and general information about your accounting or GST requirements.
• Details you include in consultation requests, contact forms or other messages.
• Documents or financial information you voluntarily provide when requesting a service.

Technical information

Our website or hosting providers may process technical data such as IP address, browser type, device information, pages visited, referral source and access timestamps through server logs, security tools or analytics services, where enabled.

Please submit financial records and identity documents only through a channel we have confirmed as appropriate. Do not submit passwords, PINs, banking credentials or unrelated sensitive information through a general website enquiry form.

3. How We Use Information

Information may be used for legitimate business purposes, including:

• Responding to enquiries and consultation requests.
• Understanding which accounting, bookkeeping, GST or tax services you require.
• Providing and administering services you have requested or engaged us to perform.
• Communicating about documents, service progress and relevant next steps.
• Maintaining business records and meeting applicable legal obligations.
• Protecting the website, preventing misuse and troubleshooting technical problems.
• Improving website content and performance where suitable analytics are used.
• Sending service-related updates and, where permitted, marketing communications in accordance with your preferences and applicable law.

We aim to use information only for purposes that are relevant to the reason it was collected or another lawful and compatible purpose.

4. Sharing of Information

We do not treat personal information submitted to us as information for unrestricted public use. We may disclose relevant information where reasonably necessary:

• To authorised team members working on your enquiry or service.
• To service providers supporting our website, hosting, email, security, forms or business systems.
• To professional advisers or representatives where necessary for legitimate business purposes.
• To government authorities, regulators or other parties when disclosure is legally required or permitted.
• In connection with a business restructuring or transfer, subject to appropriate safeguards and applicable law.

We aim to limit disclosures to relevant information and expect service providers handling information on our behalf to use it consistently with their role and applicable obligations. We do not sell personal information as a business practice.

5. Cookies and Analytics

Our website may use cookies or similar technologies to support essential functionality, remember preferences, protect the website, or understand how visitors use our pages.

Depending on the tools enabled on the website, analytics providers may process usage information to generate aggregated reports. You can manage cookies through your browser settings and, where provided, the website's cookie preference controls. Disabling certain cookies may affect some website features.

The specific cookies and analytics technologies in use depend on the website configuration. This section should be updated to identify the actual tools deployed on the live website.

6. Data Security

We aim to use reasonable technical and organisational safeguards to protect information against unauthorised access, loss, misuse, alteration or disclosure. Depending on the information and service, safeguards may include access restrictions, secure hosting, account controls and careful handling of documents.

No website, email system or electronic transmission can be guaranteed to be completely secure. You should avoid sending confidential credentials through ordinary contact forms or unverified communication channels. Please contact us if you suspect that information sent to us has been exposed.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, providing services, maintaining relevant records, resolving disputes and meeting legal or regulatory obligations.

Retention periods may differ depending on the type of record, the services provided and applicable requirements. When information is no longer required, we aim to securely delete it or anonymise it where appropriate and practicable.

8. Your Privacy Choices and Rights

Depending on applicable law, you may have rights to request access to certain personal information, correction of inaccurate details, deletion where appropriate, withdrawal of consent, or information about how your data is handled.

You may also ask us to stop sending optional marketing communications where applicable. Certain information may need to be retained to fulfil a service, comply with legal obligations or establish, exercise or defend legal claims.

To submit a privacy-related request, contact us using the details provided below. We may need to verify your identity before responding and will handle requests in accordance with applicable law.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party tools, such as map services, social media links, communication tools or embedded content. These services may collect information under their own privacy policies.

We do not control the privacy practices of independent third-party websites. We encourage you to review their applicable privacy notices before submitting information or interacting with their services.

10. Children's Privacy

Our accounting and tax consultancy services are intended for businesses and individuals seeking relevant professional assistance, rather than being directed specifically at children. We do not knowingly seek to collect children's personal information through our general enquiry forms. If you believe a child has provided personal information to us inappropriately, please contact us so the matter can be reviewed.

11. Changes to This Privacy Policy

We may update this policy when our website, services, information-handling practices or legal obligations change. The revised version will be published on this page with an updated revision date where appropriate.

We encourage visitors to review this page periodically. Where applicable law requires additional notice or consent for a material change, we will take appropriate steps.

12. Contact FinTax Consultants

If you have questions about this Privacy Policy, want to request access to or correction of information, or have a privacy-related concern, please contact us.